I bought my CPO M6 from Perillo BMW as well as a number of other cars in the past. I’ve had nothing but excellent service from everyone that works there. I’m honestly sort of shocked that there are bad reviews on this site.. I wouldn’t buy a BMW from anyone else. Service has always been great also!
Thought I'd share the wonderful experience I had at the Perillo BMW Service Department. In particular was the outstanding customer service provided by Alex Padalko, Service Advisor at Perillo BMW. The great and very noticeable thing about Alex was his personalized and customer centric attitude. He took the time to listen and answer all my questions. From there on, it was as if the car I brought in for service was his and he was going to make sure everything was checked and working properly before signing off. I originally brought it in because there was an issue with the AC system, which was still under warranty. Within a few hours Alex called me with an update and a precise timeframe when it would be fixed (they needed order a part and thus required an extra day). He made sure it agreed with my schedule and offered me a loaner car, which I actually didn't need. (Note: earlier that day they also provided a ride via Lyft to my office). Later that same day, I also remembered some tightness with the iDrive dial and emailed Alex who immediately responded that he would check it out. Alex promptly called me the next day informing me that the AC system had been fixed and that he also had the iDrive dial replaced. When I went to pick-up my car, not only did Alex ensure that the two original issues were resolved, he also had done a complete diagnostic on the car, had the oil and wiper blades changed and put a new battery in my key fob. Additionally when I inquired about the cost of another key fob, Alex personally walked me over to the parts department to get the answer. He could have just directed there. But here again Alex went above and beyond to make my service experience at Perillo BMW very personal. Thank you Alex! I am happy to recommend you and the rest of the service team at Perillo BMW.
They have the most friendly and helpful Salesmen and customer service reps of any dealership I’ve been too. Jason Goetz helped me out, he was polite and got me all the answers to my questions!
We bought our first car working with Jason Neagu and he was amazing. He helped us went thru everything and explained and advised on most of it correctly. I will recommend him.
Great service. Thank you Greg!
Very good customer service
We had the most incredible experience at Perillo BMW with Sean Dwyer. My husband and I were not even expecting to find something perfect because we were in between a couple different models as well as specific specifications. When we went into the dealer we were greeted by some of the guys, and asked who we were looking for. We had a 'soft' appointment with the internet salesperson but he was super packed that night. Which ended up great for us because we met Sean. He was so personable and nice from the start. He wasn't pushy, he was even going to tell the guy we were waiting for but we decided we didn't need to talk to him. We were just looking to test drive some cars so we figured Sean could help us. He quickly led us to test driving without many questions so we liked his style. Sean is a great salesman because he doesn't push and try to sell what he wants. He's honest about the different advantages/specs of each model and gives you what you want. We quickly connected with Sean and he found an exact car that we wanted, and did the best he could to reach our ideal payments, we are so grateful!