Very good service
I had a great experience at Perillo BMW. I just recently purchased a used BMW X3. The light cam on that I needed service on my brakes when I was on my way to work. Perillo is the closest BMW dealer to downtown Chicago so I stopped in there. Hugh Kufel helped me and looked up my car. I was covered by a BMW Service plan so I didn't owe anything for new brake pads, oil change, system flush, etc. They called an Uber for me and paid for it to get me to work. I was probably there 5 minutes total. The whole team was kind and courteous. I will use them for my service on my car moving forward for sure!! I highly recommend Perillo BMW.
I love this place! Ken Reffsin is the absolute best and will really help guide you through the whole process in an honest and supportive way! It is very clear that Ken has a passion for the brand and just wants everybody who buys a BMW to be comfortable and love the brand as much as he does. The service department has always been super great and really accommodating in helping to find loaner vehicles or scheduling service. Really, if you are looking for a BMW, I wouldn’t recommend any other dealership other than Perillo.
I bought a certified/used X1 and had a very positive experience. I live out of state, so I had to handle most of the transaction online and by text/phone calls with my salesman, Peter. Initially I had some concerns about this, most notably over whether they would offer me a deal by phone and then try to switch things around after I'd already made the 3+ hour drive in. But I had no problems like that whatsoever. I got the car and the deal I wanted, and the dealer followed up and shipped to me a few things that weren't immediately available when I picked the car up. All in all, it was a good experience.
Perillo BMW Service Department regained some trust back by handling this situation very well. They properly diagnosed and repaired the parking sensor wiring harness under warranty. Fields BMW refused to even dig into the problem due to noticing some paint overspray on one of the sensors. Any bumper repair was done before the car was purchased. Turns out, the paint overspray wasn't even the issue. It took a few days to get the correct part, but a big shoutout to the Perillo service team for great customer service and properly acknowledging the car was still under full factory warranty.